After bleaching & dying my hair, over & over again, for countless years, I finally put down the corrosive products & left my hair to breath. One long year later, in a further bid to save my locks, I cut ten inches off the length, just before leaving on my travels last summer.
Although my hair is now in much better condition, I wanted to continue the good work, by investing in a natural & enriching shampoo & conditioner. Perusing the options available, I decided to try out Dr Organic Manuka Honey Shampoo & Conditioner.
Claiming to be 'restoring', 'regenerating' & 'nourishing', they seemed perfect for me at the moment & the rich smell of honey was divine! For once, I was actually looking forward to washing my hair! But, oh how I was disappointed by the results.
Once fully rinsed out, my hair felt dry, like straw & not silky smooth, like I was hoping. After naturally drying, even argan oil couldn't tame the frizz & so, up it went into a bun, where it stayed until requiring a wash again.
Downhearted, I emailed Dr Organic, to pass on my experience of their products & explain my disappointment & a few days later, I received a less than welcome response. Their customer services department, essentially tried to tell me that, it was not their products that were the issue, but in fact my hair. I had supposedly picked the wrong range for my hair type & that it would take time for my hair to adapt to chemical free products.
Less than impressed, I thought I would give them the benefit of the doubt & so kept using the products, in the hope that things would improve, but alas, the results remained the same. To further prove my point, mère, who has strictly used organic, chemical free products for over twenty years, decided to try them out & she too found the results to be the same; dried out, straw like hair.
I'm afraid, on this occasion, Dr Organic have not only failed at providing products that work, but they have also failed at good customer service as well.